Refund policy

At OrganicHub, customer satisfaction is important to us.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

The item is defective
The item was damaged during delivery
You received the wrong product

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are defective:

Opened or used cosmetics
Personal care items
Clearance or sale items

3. Return Conditions

To be eligible for a return:

The item must be unused
The item must be in its original packaging
Proof of purchase (receipt or order number) is required

4. Refund Process

Once we receive and inspect the returned item:

Approved refunds will be processed within 7–10 business days
Refunds will be issued via the original payment method

5. Return Shipping

If the item is defective or incorrect, we will cover the return shipping cost
For other approved returns, the customer may be responsible for shipping costs

6. Contact Us

For return requests, please contact us:

📧 Email: tleaders25171@gmail.com