Shipping policy
Shipping Policy
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, it will be shipped using your selected shipping method.
2. Shipping Time & Delivery
Estimated delivery times:
- Local Shipping: 3–5 business days
- Nationwide Shipping: 5–7 business days
- International Shipping: 7–15 business days (if applicable)
Please note that delivery times may vary due to factors beyond our control, such as courier delays or public holidays.
3. Shipping Charges
Shipping charges are calculated at checkout based on your location.
We may offer free shipping on orders above a certain amount (if applicable).
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email/SMS so you can monitor your shipment.
5. Delays & Issues
If your order is delayed or you experience any issues, please contact us at:
📧 tleaders25171@gmail.com
We will do our best to resolve the issue as quickly as possible.
6. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by customers.
7. Failed Delivery / Return to Sender
If an order is returned due to failed delivery attempts, customers may be responsible for re-shipping charges.
8. Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery.
We will investigate and provide a replacement or solution where applicable.